Terms of Service (US)

Effective Date: 01 NOVEMBER 2025

These terms of service ("Terms") apply to the use of the Eventplanner.ai tools and services ("Service"). The Terms constitute an agreement between the customer (“Customer” or “you”) and EventPlanner.ai Inc, with its place of business at 2140 S Dupont Hwy, Camden, DE 19934, USA (“Service Provider”, “us” or “we”). For the use of the Service within the European Economic Area, the United Kingdom, or Switzerland, please refer to these Terms of Service.

Please read these Terms carefully, before using the Service. The Terms explain our terms of service and contain important information about your legal rights and obligations.

By accessing or using the Service, or by creating an account for the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our privacy policy (“Privacy Policy”). These Terms incorporate all additional terms and conditions posted by us within, or through, the Service, or otherwise made available to you by us.

If you are using the Service for or on behalf of an organization, you are agreeing to these Terms and acknowledge and accept the Privacy Policy in your personal capacity and on behalf of that organization, and you represent and warrant that you are authorized to do so. In this case all references in these Terms to “you” or “your” shall include both you and the organization. If you do not fully and unconditionally agree to all these Terms and acknowledge and accept the Privacy Policy, you may not use or access the Service.

Service Provider contact information:

Registered address: 2140 S Dupont Hwy, Camden, DE 19934, USA

Email: hello@eventplanner.ai

1. Use of the Service

1.1


Terms. These Terms and the Privacy Policy apply to any use, including free trials, of the Service. If the Customer and the Service Provider have entered into a separate service agreement or the Customer has accepted a separate offer by the Service Provider that contains terms that deviate from these Terms (“Bespoke Terms”), the Bespoke Terms shall prevail. These Terms will supplement any such Bespoke Terms.

1.2


Eligibility. The Services are not directed to children under the age of 18. You represent and warrant that you have the capacity to enter into a legally binding contract in your jurisdiction. You also represent and warrant that you will not allow children under the age of 18 to access or use the Services. The Service Provider has the right, at their sole discretion, to refuse to offer the Service to any person and change the eligibility criteria at any time. The right to access the Service is revoked in any jurisdiction where these Terms or the use, offering, sale, or provision of the Service, is prohibited by applicable law.

1.3


License. Subject to the Customer complying in full with these Terms and paying all fees due (as defined below) to the Service Provider, the Service Provider grants to the Customer a non-exclusive, worldwide, revocable, and non-transferable right to use the Service for its own event planning purposes only (including the planning of events for or on behalf of its clients, if applicable).

1.4


Signing Up. When signing up for the Service and creating an account you agree to provide us with accurate, complete, and at all times up to date information for your account. You shall not provide or maintain any misleading information about your identity. To access the Service, you must first create a user account, which is used to access and purchase the Service. Information that must be provided to create an account, include registration information (like email address) and payment information. We reserve the right to deny registration or limit access to your accounts, if we deem so appropriate.

1.5


Account Credentials. Account information, including passwords, and other registration information, and passwords are account-specific and must not be handled carelessly or in a way that allows someone other than the Customer to access the account. You are solely responsible for any activity on your accounts and for maintaining the confidentiality and security of your passwords. We are not liable for any acts or omissions by you or anyone else in connection with your accounts. You must immediately notify us if you know or have any reason to suspect that your accounts or passwords have been stolen, misappropriated or otherwise compromised or in case of any actual or suspected unauthorized use of your accounts. For security reasons, the Service Provider has the right to require you to change the password associated with their account at any time.

1.6


Acceptable Use. In all use of the Service, the Customer, undertakes to comply with all applicable laws and good practice in addition to these Terms. The Customer must not:

1.6.1


sell, distribute, reproduce, transfer, publicly display, translate, modify, adapt, create derivative works from, deconstruct, reverse engineer, decompile or disassemble, rent, lease, loan, sub-license or otherwise deal in copies or reproductions of the Service to other parties in any way except as permitted by these Terms;

1.6.2


remove, delete, modify, add to, tamper with, or circumvent any program code or data, copyright, trademark, or other proprietary notices, labels or copy protection contained on or within the Service;

1.6.3


act in a way that causes the Service to stop working, overload, damage or deteriorate, or that otherwise causes damage or harm to other users or the Service Provider;

1.6.4


use the Service or materials accessed via or associated with the Service for any illegal, improper or unethical purposes, including but not limited to generating misleading, defamatory, hateful, violent, or infringing content, engaging in plagiarism, or violating the rights of others;

1.6.5


gain, or attempt to gain, access to other accounts’ non-public personal or account data, or any other private information of other users or the Service Provider; 

1.6.6


export or re-export the Service or any copy or adaptation of the Service in violation of any applicable laws or regulations;

1.6.7


create data or executable programs which mimic data or functionality in the Service; or

1.6.8


use the Service to make any other services or program which is substantially similar to the Service.

2. Customer content

2.1


Your Content Stays Yours. Customers using the Service may provide us with data and content (“Customer Content"). You are the owner of all your Customer Content. 

2.2


Only Use Content You Are Allowed to Use. You represent and warrant that you own all rights to your Customer Content or otherwise have (and will continue to have) all rights and permissions necessary to use, share and upload your Customer Content via the Service. You may not upload, download, or share content unless you have the right to do so.

2.3


Content Generating Features. AI-powered content generating features of the Service enable you to provide Customer Content as input (“Input”) and receive text, images, or other generated content (“Output”) in return. You retain ownership of all your Input and the Output received by you, to the extent Output may be owned under applicable law. The Output of the content generating features is generated by AI software provided by our third-party AI software service providers. If you use the content generating features, the Input will be shared by us to the applicable AI software service provider and the Output will be generated by the applicable AI software service provider. Your use of and access to the Service is not to be construed as granting, by implication, or otherwise, any license or right to use any third-party services or intellectual property rights displayed in or used by the Service. If you access third-party websites or data through the Service, you do so at your own risk, and your actions are solely between you and the third-party. We have no responsibility or liability for damages or losses from your access to or use of third-party websites or data, outside of our Services.

2.4


Our Use of Customer Content. We may use, modify, and adapt your Customer Content in anonymized form to improve and enhance the Service, including training the AI software’s machine learning models. However, you may opt out of such use at any time by sending us an email at hello@eventplanner.ai. Opting out will not affect the functionality of the Service, but may limit improvements tailored to your usage. This provision does not affect any rights you may have under applicable data protection laws.

2.5


Input and Output Are Your Responsibility.  You are responsible for your Input, and you represent and warrant that the Customer Content you use as Input will not (i) violate any applicable law; (ii) violate these Terms; or (iii) infringe or violate any rights of ours or any third party (including, but not limited to, intellectual property rights. We use moderation tools to identify and filter content that violates these policies. We do not guarantee accuracy of any Output or other content generated by the AI software in the Service. You are aware and acknowledge that, given the probabilistic nature of AI machine learning, Output may be incorrect or unoriginal, and you are responsible for evaluating the accuracy, usability, and fitness for use of the Output before using it. By using the Output, you assume all responsibility and liability for the Output and its use. 

2.6


Indemnity. To the extent permitted by law, you will indemnify, defend, and hold harmless us, our affiliates, and our personnel, from and against any and all costs, claims, demands, losses, liabilities, and expenses (including attorneys’ fees) arising out of or relating to: 

2.6.1


your access to, use, or misuse of the Services; 

2.6.2


your Customer Content or other material you submit or otherwise make available through the Service; 

2.6.3


your breach or alleged breach of these Terms or the Privacy Policy;

2.6.4


your violation or alleged violation of any applicable law or regulation; or

2.6.5


any infringement or alleged infringement by you, or any third party using your account, of any intellectual property right. 

3. Data Security and Data Processing 

3.1


Data Security. The Service Provider shall keep the Customer's personal data and the Customer Content on their account confidential with comprehensive data security measures and confidentiality agreements. Access to the data is limited to the Service Provider's own employees and those partners of the Service Provider who need access to such data for the maintenance and development of the Service.

3.2


Service Provider as Processor and You as Controller. In relation to any personal data included in your Customer Content or otherwise entered by you when using the Service, you act as the data controller and the Service Provider acts as data processor on your behalf. We will process the personal data controlled by you in accordance with applicable data protection laws written instructions provided by you, and the following terms and conditions: 

3.2.1


Categories of Data Subjects. The categories of data subjects whose personal data are processed consist of Customer’s and other Input data to the Service by the Customer. 

3.2.2


Types of Personal Data. The types of personal data processed by us consist of:

  • Customer and client details such as name and contact information; 

  • IT management details such as technical data related to the Service including location, metadata and system logs, and;

  • Other Input data to the Service by the Customer

3.2.3


Purpose of Processing. The data is processed for the purpose of providing the Service to the Customer under these Terms. Service Provider shall process data with due care and only to the extent it is necessary to provide the Service to the Customer. Service Provider shall destroy or return personal data to the Customer upon the Customer’s request or the termination or expiration of the Customer’s subscription plan and account, unless required to keep such personal data for a longer period of time under applicable laws or it is impractical. If the Customers personal data is stored by us after the Customer’s request or the termination of the Customer’s subscription plan, we will continue to protect such personal data according to applicable law and these Terms. We do not and will not provide the Customer with remuneration for the data from the Customer. The Service Provider and the Customer agree that the Customer has not sold any data to the Service Provider.

3.2.4


Technical and Organizational Safeguards. Service Provider shall take appropriate technical and organizational measures to safeguard personal data against unauthorized and unlawful processing and against accidental loss, alteration, destruction or damage. All of the Service Providers personnel, who process the Customers personal data, are subject to confidentiality provisions.

3.2.5


Controller’s Obligations. Customer shall be responsible for ensuring that it complies with all applicable data protection laws and obligations of data controllers in accordance with all applicable data protection laws, especially that there are lawful grounds for processing personal data (including, e.g., potential collection of consents), that data subjects have been informed of the processing, and that input of personal data into the Service is minimized.

3.2.6


Rights of Data Subjects. Service Provider shall promptly notify Customer of any requests or queries from data subjects, which the Customer as controller is responsible for responding to. 

3.2.7


Obligation to Assist. Service Provider shall, taking into account the nature of the processing, reasonably assist, and provide all necessary information regarding Customer’s compliance with their obligations as data controller to Customer when requested. Service Provider will provide Customer notice, if permitted by applicable law, of inquiries or complaints from data subjects or demands from public authorities in respect of personal data controlled by Customer. Service Provider shall also allow and contribute to audits conducted or mandated by Customer in respect of the processing of personal data under these Terms, provided that Customer notifies Service Provider of such audit at least 60 days prior to such audit and covers the fees and expenses of the auditors, as well as direct costs incurred to Service Provider as a result of such audit.

3.2.8


Sub-Processors. Customer agrees that we can share personal data controlled by Customer with Sub-Processors in order to provide the Services to the Customer. We will impose contractual obligations on our Sub-Processors, which provide the same level of data protection in all material respects as the contractual obligations imposed in this section of the Terms, to the extent applicable to the nature of the services provided by such Sub-Processor. A list of our current Sub-Processors is available upon request. Customer shall have the right to object to changes to the Sub-Processors used. Changes to the list of Sub-Processors shall be notified to Customer in advance. Should Customer object to any specific Sub-Processor, Customer shall notify us of such objection within five (5) business days from the receipt of such notice. We will use commercially reasonable efforts to make available to Customer a means of avoiding the processing of personal data by the objected-to Sub-Processor. If we are unable to make available such suggested change within a reasonable period of time, we will notify Customer and if Customer still objects to our use of such Sub-Processor, Customer may cancel or terminate the Service or, if possible, the portions of the Service that involve use of such Sub-Processor. “Sub Processor” means any person appointed by or on behalf of the Service Provider to process personal data on behalf of the Service Provider.

3.2.9


Data Transfers. We process Data is regularly processed within the United States of America (USA).Transfers of data originally collected in the USA to countries outside of the USA, may be necessary for processing activities, in connection to the Service, performed by Service Provider’s Sub-Processors, due to the nature of the Service, and the global nature of the Service providers operations,. For international data transfers Service Provider and Sub-Processors will use appropriate safeguards in order to comply with the requirements set out for international personal data transfers by the applicable laws .

3.2.10


Data Breach Notification. Service Provider shall without delay notify Customer in writing after becoming aware of and confirming the occurrence of a data breach for which notification is required under data protection laws. 

3.2.11


Service Provider as Controller. We may also be an independent controller for some personal data relating to you (such as contact details, analytical data, or website cookie information) which we collect and use for our own purposes. Please see our Privacy Policy for details about this personal data which we control. By accepting these Terms, you also acknowledge and agree to comply with our Privacy Policy.

4. Our Intellectual Property

4.1


Service Provider Owns the Service. All intellectual property rights (including but not limited to copyright, trade secret and trademark) in the Service (including but not limited to its source code) and any related documentation are owned by the Service Provider. These Terms do not grant you any right, title or interest in the Services, others’ Customer Content, our trademarks, logos or other brand features in the Services. You agree not to violate any of our intellectual property rights, or reverse-engineer, dissemble, or modify the Service, nor permit any third-party to do so. 

4.2


Third Party IPR. All third-party intellectual property rights included in the Service and any related documentation are owned by such third-party. These Terms do not grant you any right, title, or interest in such intellectual property rights.

4.3


No transfer. Nothing in these Terms shall be construed to transfer any of our or any third-party intellectual property rights, or allow the use of our trademarks, service marks, or logos in a way that is not expressly authorized under these Terms or expressly agreed in writing by us.

4.4


Beta Products. We may release products and features that we are still testing and evaluating (“Beta Products”). Those Beta Products will be marked as beta, preview, demo, early access or similar phrasing, and are not considered “Services” under these Terms. You may accept or decline any such trial at your sole discretion. We reserve the right to discontinue development or maintenance of Beta Products at any time at our sole discretion and may never make them generally available. We will have no liability for any harm or damage arising out of or in connection with the use of Beta Products.

5. Subscriptions, Fees and Payment

5.1


Fees. The Service includes both paid services and services that are free of charge. Access to paid services requires a fee-based subscription plan. The current price list of the Service, including available subscription plans, is available at eventplanner.ai (“Price List”). All fees are exclusive of taxes, which we will add to the appropriate rate. Fees are non-refundable, unless otherwise stated.

5.2


Automatic Subscription Renewal. Subscription plans may be monthly or annual, depending on the option selected by you when signing up for the Service. Your subscription will automatically be renewed until it is cancelled or changed to another subscription plan in the account settings before the end of the current subscription period. Your renewal period will be equal in time to the period of your current subscription. For example, if you are on a monthly subscription plan, each billable renewal period will be one (1) month. The applicable fee for the renewal period will automatically be charged at the beginning of each renewed subscription period.

5.3


Credits and Other One-Time Purchases. You may purchase additional credits for tokens and make other one-time purchases in the Service. Such purchases will be charged automatically from the credit card or other payment method specified in your account information. You can view your credits in real-time on your account. Once the credits available in your subscription plan are exhausted, you will not be able to create new event plans or otherwise use the AI features relating to the Service until you have purchased additional credits or upgraded your subscription plan.

5.4


Changes to Service and Price List. We may change our Price List or the Service’s features at any time, at our sole discretion. Price changes and larger than minor changes in the Service’s features must be notified to the Customer to the email address specified in the Account information no later than four (4) weeks before the changes take effect, if the changes are to the Customer’s disadvantage. If you do not agree with the changes, you have the right to reject the change by cancelling the applicable subscription plan before your next payment date.

5.5


Payment Processors. We use third party payment processors to bill you through a payment account linked to your Account. The processing of payments (e.g., with credit card or online banking payments) will be subject to the terms and conditions of the payment processor, in addition to these Terms. We are not responsible for any mistakes by the payment processor. Our current payment processor is Stripe.

5.6


Failure to Make Payments. If the Customer does not pay for its subscription on time, or, at any time, does not have a valid payment method entered into its Account, the Service Provider has the right to limit or prevent the Customer’s access to the Service and/or their accounts in accordance with Sections 7.2 and 7.3 below.

6. Service Availability and Maintenance

6.1


General Availability. The Service is generally available 24 hours a day. However, the Service Provider has the right to temporarily disable all or parts of the Service due to maintenance, installation, modification or other similar reasons without liability to the Customer or any third-party.

6.2


Advance Notice of Interruptions. The Service Provider shall, to the extent that it is reasonable and they are able to, inform the Customer in advance of any interruptions in the Service to the email address specified in the account information.

6.3


Customer Support. You may contact our customer support through the chat available in the or by sending us an email at support@evetplanner.ai.

7. Termination

7.1


Term. These Terms shall remain in force as long as you, have access to the Services or have a account registered. 

7.2


Grounds for Termination. The Service Provider may terminate your subscription, access to the Service, or close your accounts, at its sole discretion, with immediate effect by giving written notice to the Customer if:

7.2.1


the Customer has breached these Terms;

7.2.2


the Customers use of the Service causes or could cause harm to the Service Provider, or other users or third parties; 

7.2.3


the Customer is or becomes insolvent, declared bankrupt, is appointed an administrator or receiver or any similar action in any jurisdiction; or, 

7.2.4


there is some other compelling reason to do so. 

7.3


Restriction of Access. We reserve the right to change, suspend, restrict or disable your access to the Service at any time upon reasonable notice thereof if you violate these Terms. You will remain responsible for all fees during any such period of suspension.

7.4


Upon termination, suspension or cancellation of a subscription for any reason:

7.4.1


the Customer shall cease all use of the Service;

7.4.2


the Customer shall pay all outstanding fees and other amounts due to the Service Provider in respect of that subscription;

7.4.3


the licenses and rights granted to the Customer under or in connection with that subscription shall terminate;

7.4.4


all sections of these Terms that by their nature should survive termination shall survive termination, including without limitation the following sections in these Terms: Customer Content, Our Intellectual Property, Liability, Governing Law and Dispute Resolution and Additional Terms; and

7.4.5


the Service Provider shall retain the Customer’s Content for three (3) months following termination, after which the Service Provider reserves the right to delete the Customer’s Content.

8. Liability

8.1


Disclaimer. To the fullest extent permitted by applicable law, the Service Provider makes no warranties, whether express, implied, statutory or otherwise, about the Service, its availability or its fitness for a particular purpose. The Service and Beta Products are provided “as is” and “as available”. The Service Provider and its affiliates, partners, licensors, or service providers (nor any of their or our respective directors, employees, partners or agents) do not make any representations or warranties regarding the accuracy, completeness, reliability, timeliness, availability, or security of the Service, including any Customer Content. The Service Provider shall not be liable for any inaccuracies, errors, omissions, or delays in the Service, Customer Content, Output, or other information made available within or through the Services. Additionally, the Service Provider does not warrant that the Service will be uninterrupted, error-free, or free from malware, or other harmful components. You acknowledge and agree that you access to and use of the Services is at your sole risk, and that any damage to you, your equipment, or data arising from such use is your sole responsibility.

8.2


Customer’s Liability. The Customer assumes sole responsibility for the results obtained from the use of the Service by the Customer, and for conclusions drawn from such use. The Service Provider shall have no liability for any loss or damage caused by errors or omissions in the information provided by the Customer in connection with the Service, or caused by actions taken by the Service Provider at the Customer’s direction.

8.3


Limitation of Our Liability. In no event shall the Service Provider or its affiliates be liable with respect to any claims arising out of or related to the Services or these Terms for


(a) any indirect, special, punitive, incidental or consequential damages;


(b) any loss of profits, revenue, data, goodwill or other intangible losses;


(c) any losses related to the Customer’s use or inability to access all or some parts of the Service;


(d) any losses related to unavailability, unauthorized access or unauthorized alteration of Customer Content; or


(e) any Customer Content or conduct of the Customer.


In no event shall the aggregate liability of the Service Provider or its affiliates, for all claims arising out of or related to the Service and these Terms exceed the greater of one hundred (100)  USD or the amounts paid by the Customer to the Service Provider in the twelve (12) months immediately preceding the event that gave rise to such claim. In jurisdictions where the applicable law does not allow for any or all the limitations set above, in such cases liability shall be limited to the maximum extent allowed under such law. No limitations of liability shall apply in relation to death or personal injury resulting from the Service Provider’s negligence or fraud.

9. Governing Law and Dispute Resolution

9.1


These Terms shall be governed by and construed in accordance with the laws of Delaware, United States of America, without regard to the conflict of law’s provisions, regardless of your location.

9.2


By accepting these Terms, you agree to resolve all disputes between you and the Service Provider through arbitration instead of in a court by a judge or jury. Thus, you and the Service Provider waive the right to a trial by jury or judge. 

9.3


In case you have a dispute or claim against us, please send us a notice at hello@eventplanner.ai, as we would like to speak with you about your concern before initiating any arbitrary proceedings. 

9.4


Any and all disputes, controversies or claims arising out of or relating to these Terms, or the breach, termination or validity thereof, shall be finally settled by arbitration in accordance with the Rules of the American Arbitration Association. The number of arbitrators shall be one (1). The seat of arbitration shall be Camden, Delaware. The language of the arbitration shall be English. The arbitrator has the right to award injunctive or other equitable relief. For consumers, the American Arbitration Association´s Consumer Arbitration Rules shall apply. 

9.5


The arbitrator’s decision shall be final and binding. All awards rendered by the arbitrator may be confirmed and enforced by a court with the competent jurisdiction. The parties shall maintain the confidential nature of the arbitration proceeding and the award, including the hearings.

9.6


You agree to resolve any and all disputes with the Service Provider by way of arbitration on an individual basis only, and not as a part of any class of collective action. 

9.7


If any part of this section of the Terms is found to be invalid, unlawful, or unenforceable, it shall not have an effect on the remainder of the section and shall be deemed severed from the rest of the Terms. 

10. Additional Terms

10.1


Assignment. The Service Provider has the right, without the Customer's consent, to transfer or assign its rights and obligations under the Terms to a third party so that the new service provider becomes a party. This may apply, for example, in a situation where the Service or part of it is transferred to another trader through acquisition.

10.2


Entire Agreement. These Terms constitute the entire agreement between the Customer and the Service Provider and supersede and extinguish all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to their subject matter.

10.3


Amendments. We reserve the right to make amendments to these Terms from time to time, and will post the most current version on our website. Amendments will not apply retroactively. For a Customer with a fee-based subscription period, the latest available version of these Terms that was in effect at the time the Customer's latest subscription period began shall apply. When the subscription period is renewed, the Customer is deemed to have accepted the latest version of these Terms, unless the Customer terminates the Service or unless the Service Provider notifies otherwise. Customers with a free subscription period will always be subject to the most recent Terms available in the Service, which the Customer accepts unless it terminates the Service.

10.4


Force Majeure. We are not in breach of these Terms or liable to you if there is any total or partial failure of performance of the Service resulting from any act, circumstance, event or matter beyond our reasonable control. This may include where such results from any act of God, fire, act of government or state or regulation, war, civil commotion, terrorism, pandemic, insurrection, inability to communicate with third parties for whatever reason, failure of any computer dealing or necessary system, failure or delay in transmission of communications, failure of any internet service provider, strike, industrial action or lock-out or any other reason beyond our reasonable control.

10.5


Relationship. Nothing in these Terms is intended, nor shall it be deemed, to create a partnership, agency, franchisor-franchisee, employer-employee, or joint venture relationship between you and the Service Provider.

10.6


Waiver. A waiver of any breach of any provision of these Terms shall not operate or be construed as a waiver of any other or subsequent breach.

10.7


Severability. Should any provision of these Terms be held by a court of law to be illegal, invalid, or unenforceable, such provision shall be deemed severable from these Terms, and the legality, validity, and enforceability of the remaining provisions shall not be affected or impaired thereby. Such invalid or unenforceable provision shall be replaced, to the extent permitted by applicable law with a provision that is legal, valid, and enforceable and that comes as close as possible to achieving the original intent and purpose of the invalid or unenforceable provision.